Returns

Returns follow applicable consumer law. European consumers generally have a statutory cooling-off period for online purchases, and that is the baseline restoqed. works from.

Sealed personal-care and hygiene products that have been opened may be excluded from return for health and hygiene reasons, where that restriction is permitted by law.

If a delivery arrives damaged, incomplete or incorrect, we resolve it with a replacement or a refund, without requiring the item to be returned where that is not practical.

Because restoqed. plans deliveries around your expected run-out dates, the simplest way to avoid unwanted stock is to skip or delay a delivery in your routine before it is prepared.

Your routine can be cancelled at any time. Cancelling stops future restocks, subject to the status of any order already being prepared and to the applicable terms. Deliveries already on their way follow the return rules above.